Cloodot

Open Cloodot in the morning and your entire customer world is there. Connect your Google Business Profile locations, Facebook Pages, WhatsApp numbers, website chat, and other sources once; every conversation and review then streams into a single, searchable workspace. Use filters for channel, location, sentiment, SLA, or tag to triage fast. Pin urgent threads, snooze non‑critical items, and bulk‑acknowledge routine comments. Preview images, voice notes, and attachments from WhatsApp or Business Messages without juggling devices. When a review arrives, see its rating, context, and prior history with that customer so you can decide whether to reply, escalate, or request more info in seconds.

Hand-offs are intentional, not chaotic. Route by rules (location, keyword, language, business hours) or assign manually to an owner with due dates. Create queues for sales, support, and field ops; move a thread between teams with one click and keep a full audit trail. Drop internal notes that customers never see, @mention colleagues, and attach files for clarity. Speed up replies with shared templates that include smart variables (name, order number, store) and set reminders to follow up. Organize work with tags and tasks, then watch the workload view rebalance automatically as teammates pick up conversations.

Reputation tasks run alongside chat work. Monitor incoming ratings from all connected listings, sort by star level or topic, and answer on-brand with approved responses. Spin up lightweight campaigns to invite recent buyers to leave feedback and track completion by channel. Use sentiment scoring to surface risky comments first and trigger an escalation to the right owner. Motivate the team with gamified goals—first reply time, resolutions before deadline, and review coverage—so leaders can celebrate wins and fix gaps quickly.

Leaders get clarity without exposing credentials to frontline staff. Grant users access to only the channels and locations they need; no one logs into native apps, yet all messages and reviews remain manageable in Cloodot. Dashboards show response speed, resolution rate, sentiment trends, channel volume, and per‑agent scorecards. Compare locations, see which campaigns drive reviews, and measure social media impact over time. Export reports or schedule automated weekly summaries to your inbox. With visibility, control, and secure access, teams move faster while customers feel heard everywhere they speak.